Please follow the below instructions carefully. This will allow us to process your return efficiently.
- You have 30 days to return your purchase if you so wish. To do so, please fill out the form you received in your package and return to the address in bold below. (If you misplace the form, email us and we will provide a new one).
Return postal address:
JACK & JONES (THREESTORIES), UNIT 202, EYRE SQUARE SHOPPING CENTRE, EYRE SQUARE, GALWAY CITY. H91 AOW4
- All returned items must present as they were sold.
- All tags must remain on the item and the item must be fit for re-sale.
- Proof of purchase is also needed.
- Once we find that everything is OK, we will then process your refund. Please be aware it can take a number of days to receive your return, and it can take 3 to 5 working days for a refund to reach your account.
- Unfortunately we do not offer a refund on sale or discounted items.
- We cannot take responsibility for your return if it gets lost in the post. We suggest you use a tracking delivery system to prevent this.
Please note that we are not responsible for the return costs except in the case where you are returning a faulty item.
For questions, please email us at firstname.lastname@example.org
This does not affect your statutory rights.